Shipping policy

Last updated: 21 October 2026

At Novu Style, we are proud to serve customers across the United States, Canada, the United Kingdom, Australia and New Zealand with reliable and efficient shipping.

1. General. We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.

2. Processing Time. Orders are typically processed within 1-2 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons processing may take slightly longer; we will keep you informed of any delays.

3. Shipping Rates. Delivery is free on all orders to every country we ship to, with no minimum spend.

4. Estimated Delivery Times.

  • United States: processing 1-2 business days, transit 3-7 business days, total 4-9 business days.
  • Canada: processing 1-2 business days, transit 4-10 business days, total 5-12 business days.
  • United Kingdom: processing 1-2 business days, transit 4-10 business days, total 5-12 business days.
  • Australia: processing 1-2 business days, transit 7-14 business days, total 8-16 business days.
  • New Zealand: processing 1-2 business days, transit 7-14 business days, total 8-16 business days.

Orders placed after 11pm (Eastern Time) begin processing the next business day. Delivery times are estimates and may be affected by carrier delays or weather. Deliveries to remote, rural and island addresses may take longer.

5. Customs, Duties and Taxes. Orders shipped outside the United States may be subject to import duties, taxes and customs fees set by the destination country. These charges are not included in your order total and are the responsibility of the customer. Delays caused by customs processing are outside our control.

6. Shipping Restrictions. We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to carrier restrictions.

7. Failed Delivery. In the event of failed delivery attempts, incorrect address information, or undelivered packages, orders may be returned to us. We will contact you to arrange a new shipment, which may incur additional cost.

8. Lost or Damaged Packages. If your package is lost or damaged in transit, contact us immediately at info@novustyle.com and we will work with the carrier to resolve it.

9. Updates. We may update this policy to meet Google Shopping Ads requirements or improve our service. The latest version is always on this page.

Store name: Novu Style
Company name: NOVUM CASA LLC
Delaware file number: 7570691
EIN: 41-5837291
Registered in: Delaware, United States
Company Address: 200 Hagley Creek Road, Wilmington, DE 19807, United States

Email: info@novustyle.com
Phone number: +1 302 469-6131
We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am to 6pm (Eastern Time)
Saturday and Sunday: Closed